Mediacenter

The Director's Report: NGPX 2016

Click the image on the left to download now! What Major Trends Will Be Addressed at NGPX? The hospital setting was the first to have mandated HCAHP scores, so naturally, a lot of attention has been paid to the patient experience in the inpatient setting. However, with CAHPs being rolled out across other settings (ambulatory, clinician groups, etc) the entire industry is now prioritizing PX and working to make improvements. At NGPX, we'll dig deeper into key patient experience challenges in these varied care settings. Healthcare executives in 2016 have mentioned that they are paying particular attention to the following areas: Patient-Centered Communication Getting the Full PX Data Picture Engaging Providers and Staff in the Patient Experience Meeting Changing Patient Expectations and Needs

Improving Patient Experience

Whitepaper: Improving Patient Experience by Modernizing the Healthcare Contact Center In order to keep up with this increased volume while improving patient satisfaction and brand reputation, many healthcare organizations are moving toward a more intelligent, personalized, patient-centric contact center. This white paper explores the challenges and opportunities available to healthcare organizations at multiple stages of the contact center modernization journey.

Attendee List

Click the image to the left to download the NGPX 2014 & 2015 attendee list and see which of your peers are attending Next Generation Patient Experience in December. If the attendee list sparks interest, don't forget to download the official Next Gen Patient Experience agenda.

How Healthcare is Addressing Patient Experience

Whitepaper: Improving Patient Experience   Patient expectations have continued to evolve to the point where most patients are no longer content with being passive recipients of care. Patients today are more engaged in their own treatment options, more likely to do their own research, and increasingly expect to be able to interact with their healthcare providers in the same ways they do with commercial brands.

Patient Experience Report

Download the report by clicking the image to the left. This report, prepared by the Director of the Next Generation Patient Experience conference, highlights the latest changes and trends in the Patient Care industry.