Virgie Mosley

Patient Experience Manager
UCLA Health

Virgie Mosley is a Manager in the Office of the Patient Experience Department for UCLA Health, which includes 4 hospitals with 850 beds, 200 primary and specialty care centers. As a healthcare professional, she has worked in the healthcare industry for many years and has had oversight in patient satisfaction including patient grievances, physician communication, health system operations, volunteer programs, report methodology and service recovery. She attended the University of Southern California.

Check out the incredible speaker line-up to see who will be joining Virgie.

Download The Latest Agenda

Patient Experience Strategy & Design

Thursday, May 12th, 2016

16:20 PX Leaders Roundtable Discussions

Topics:
1. How identification can impact patient safety, patient experience and transitions of care
Moderators: Peter D. Costantino, MD, FACS, Co-Founder, CIT, Executive Director & Senior Vice President, The New York
Head & Neck Institute and The Otolaryngology-Head & Neck Surgery Service Line of North Shore-LIJ Health System
Moderator:Ted Danhauser, Head of Pharma/Healthcare & Partner Management North America and APAC, Division, Intelligent Things,
SMARTRAC
2. Driving diversity and cultural competence for improved patient experience
Moderator: Lara Burnside, Chief Patient Experience Officer, JPS Health Network
3. LEAN Models and Methodologies
Moderator: Susan Ritter, Administrative Director, UCSF Health Experience, UCSF Medical Center/UCSF Benioff Children’s Hospital
4. Sustaining your patient and family advisory council
Moderator: Kathy Denton, PhD, CMQ/OE, SSBB, CPHQ, Associate Director of Patient Experience, MD Anderson Cancer
Center
5. Volunteer services—why it’s a win-win
Moderator: Virgie Mosley, Patient Experience Manager, UCLA Health
6. Identifying, addressing and preventing staff burn out
Moderator: Kathy Boswell, Director Patient Experience and Community Wellness, Baptist Health System
7. Adventures in Operationalizing Your Patient Journey Map
Moderators: Joan Melgaard, Founder, Writer, Chief Experience Strategist, Ethnopraxis
Jean Marie Johnson, Writer, Facilitator, and Senior Experience Strategist, Ethnopraxis
8. From Disconnected to Prescriptive: How to Assess and Evolve Organizational Patient Communication
Moderator: Robert Dudzinski. Pharm. D., Executive Vice President, West Corporation
9. Topic Pending
Moderator: Peter Edelstein, MD, FACS, FASCRS, Chief Medical Officer, Elsevier Clinical Solutions
10. Delivering a Best-in-Class Patient Experience that Rivals the Consumer Experience in Other Industries
Moderator:
Tara Becker, VP Healthcare Client Strategy, White Rhino

Patient and Employee Engagement

Sunday, June 12th, 2016

10:05 Panel: Designing A Transformational Leadership Development Program

Without stand-out leaders, your patient experience program will quickly fall flat and you’ll be back to business as usual. Find out how 3 different healthcare systems approach leadership development and discuss:
• Standards/best practices/role modeling that comes from the top
• The importance of leadership from middle management
• How to create the behavioral and cultural change
• The importance of emotional intelligence for effective leadership