Amy Searls

Amy Searls has over twenty years of leadership experience. She currently is Executive Director, Service Excellence at University of Colorado Hospital in Aurora, Colorado. Originally from the Chicago area, she has held positions as Cancer Center Liaison and Director of Guest Services, and Director of Service Excellence with Banner Health and Providence Hospitals, Columbia, South Carolina. She has helped develop and implement many educational and training programs and resources designed to positively impact the patient and family experience. She has extensive background in many aspects of clinical and non-clinical operations in hospital and ambulatory settings. She’s been recognized for delivering exceptional performance related to the patient experience. She has helped develop and successfully achieve service strategies and operational objectives through innovative planning, service, department networking, effective problem solving, vision and leadership. Her philosophy, which emphasizes mission and purpose in what we do in health care, has helped her successfully impact the patient, guest and team experience.