Arshiya Seth, MD

Dr. Arshiya Seth trained in primary care internal medicine at Cambridge Health Alliance (CHA), Harvard University. After completing her internal medicine residency, Dr. Seth joined the faculty at Cambridge Health Alliance, Somerville Hospital Primary Care. As an Innovations Fellow with Center for Primary Care, Dr. Seth lead Patient Experience of Care and Staff Experience of Care project at her site, conducting workshops for staff focused on "AIDET (Acknowledge—Introduce—Duration—Explanation—Thank you), "keywords at key times," techniques for reducing patient anxiety and implementing Service Recovery.
 
Dr. Seth is currently a Leadership Fellow with Linde Family Leadership Program at Beth Israel Medical Center and her project seeks to scale up and introduce the workshops at other sites within CHA, creating a sustainable and replicable model of improving Patient Experience of Care and Staff Experience of Care thus creating customer loyalty, patient retention, satisfied employees and improvement in financial stability of the institution.
 
She has had several institutional leadership roles at CHA including Principal Investigator for Academic Innovations Collaborative HMS Grant, Physician Lead Practice Improvement Team, Tobacco Cessation group; Diabetes shared medical appointments, and organizing Weight Watchers for hospital staff.