Bonnie Anton, Electronic Health Record Project Manager at UPMC
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Bonnie Anton


Electronic Health Record Project Manager
UPMC

Check out the incredible speaker line-up to see who will be joining Bonnie.

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Patient Experience Strategy & Design

Thursday, May 12th, 2016


15:00 Case Study Revolution: Patient Education: Chaos To Strategy In 24 Months

Patient education offers a significant opportunity to engage patients, with the ultimate goal of improving health outcomes. We are pleased to share our journey of the transformation of a fragmented education program across a 20 hospital system into a more comprehensive unified health library. Faced with eleven different vendors supplying patient education content housed in multiple electronic health record systems, we successfully created a strategy and practical tactics to transform our approach. Ultimately, our patients are better prepared with consistent education messages leading to enhanced self-management skills, improved health outcomes, and potentially reduced hospital readmissions. National best practices for patient education were researched and implemented, transforming our program into a highly functioning and effective patient engagement strategy. Audience participation will focus on attendee’s patient education challenges with discussion of suggested solutions.

Learning Objectives:
• Identify key components of a strategic plan for Patient Education.
• Examine effective teaching strategies to engage patients such as Health Literacy and Teach Back.
• Explore practical steps to transform your patient education program to engage patients more fully.