Brian Smith, Vice President, Clinical Affairs-Clinical Practice Executive Director at Rush University Medical Group

Brian Smith


Vice President, Clinical Affairs-Clinical Practice Executive Director
Rush University Medical Group

Check out the incredible speaker line-up to see who will be joining Brian.

Download The Latest Agenda

Patient Experience Strategy & Design

Thursday, May 12th, 2016


11:40 Case Study Presentation: The Journey to the Top Decile-Improving the Patient Experience at Rush University Medical Group

The Institute for Healthcare Improvement has identified five key drivers to achieve exceptional patient and family experience. Systems that deliver Reliable Care, Leadership focused on patient centered care, Hearts and Minds of all staff and providers fully engaged, every care interaction anchored in a Respectful Partnership and collaborative Evidenced Based Care are all equally important. We will share how Rush University Medical Group continues on a journey to exceptional patient and family experience through focused attention and improved performance in several of these key drivers, including the specifics of improvement strategies employed at the clinic level such as Lean Rapid Improvement Events and Experience Based Design.

Goals and Learning Objectives:
• Understanding of the IHI key drivers of achieving exceptional patient and family experience
• Exposure to improvement strategies such as Rapid Improvement Events and Experience Based Design