Christine Cunningham

Administrative Director, Office of Patient Experience
Stanford Children’s Health

Christine’s entire career has been dedicated to women’s and children’s health. She is currently the Director of the Office of Patient Experience at Lucile Packard Children’s Hospital Stanford, where role is to develop and implement strategies that ensure patients and their families have an extraordinary experience. Since starting at Lucile Packard Children's Hospital Stanford four years ago, she has grown the department from a staff of 1 to staff of 25.

Christine is ultimately responsible for the implementation and sustainability of service standards, gathering patient feedback, patient navigation, corporate partnerships, and many other experience improvement initiatives. She has been an advocate and the voice of our patients and families during the planning and execution of a 500,000 square foot hospital expansion set to complete in 2017.

Prior to Packard, Christine spent 25 years in the medical device field. She has served as a Vice President of Marketing and Sales and has also worked in strategy and business development. Christine is on various leadership committees and also served two terms as President of the non-profit Professional Women’s Healthcare Alliance (PWHA).

Christine holds Bachelor of Arts and Master of Business Administration degrees.

Check out the incredible speaker line-up to see who will be joining Christine.

Download The Latest Agenda

Patient and Employee Engagement

Sunday, June 12th, 2016

16:10 PX Leaders Champagne Roundtable Discussions

Potential Topics
1. Surviving the omni-channel explosion
Moderator: Keith Taylor, Director of Customer Experience Management, PTP
2. The value of leadership engagement in rounding
Moderators: Sven Gierlinger, Chief Experience Officer, Northwell Health

Claudine Cangiano, Senior Director, Northwell Health
Shawn Lemerise, VP, Business Development, CipherHealth
3. Powerful leadership rounding strategies

Moderator: Christine Cunningham, Administrative Director, Office of Patient Experience, Stanford Children’s Health
4. Shared Decision Making—Lessons Learned

5. Getting beyond vouchers—effective service recovery strategies
Moderator: Lynn Charbonneau, Director, Patient Experience, Northside Hospital, HCA West Florida Division

6. Creative tools for managing high risk patient/family situations

Moderator: Mark Mendelow, Director, Patient and Family Relations, Seattle Children's Hospital
7. Tips for effective physician and nurse rounding

Moderator: Natalia Cineas, DNP, RN, NEA-BC, Adjunct Faculty, Practice Leadership & Quality, Columbia University School of Nursing, Senior Director of Nursing, Patient Care Services, Mount Sinai St. Luke’s, Mount Sinai Roosevelt
8. How do you integrate translation and interpreter services into PX?

Moderator: Christine Cassisi, Director, Patient Experience of Care, Shands Hospital, University of Florida
9. Capturing voice of the patient
Moderator: Jade Hewitt, Patient Experience Coach, Johns Hopkins Health System
10. From generalist to specialist: fitting your PX model to the type of provider
Moderator: Peggy Greco, Clinical Psychologist and Physician Consultant, Nemours Children’s Health System
11. Real or Ideal? Incorporating The “Real” Employee Narrative Into Your Patient Journey Map
Moderators: Joan Melgaard, Founder, Writer, Chief Experience Strategist, Ethnopraxis
Jean Marie Johnson, Writer, Facilitator, and Senior Experience Strategist, Ethnopraxis

Patient Experience Innovation And Technology

Tuesday, July 12th, 2016

09:50 Panel: The Intersection of Digital Experience And Traditional PX—Where Does Technology Enhance Vs. Detract?

As patient expectations shift and innovative technology becomes more accessible, it’s becoming increasingly important to provide digital tools to improve patient engagement, provide self service and assist providers, but how can you ensure that this technology does not interfere with the experience and the human element?
Panelists will discuss:
Examples of digital tools that are improving patient experience and outcomes
• How to train clinicians and staff to use the tools in a way that does not interfere with critical face time with patients
• How to encourage patient engagement and adoption of new tools
• Examples of digital in the care setting that detracted from the patient experience and what could be done differently