Next Generation Patient Experience 2016 (past event)
November 29 - December 01, 2016
1.888.482.6012
Connie Feiler
Senior Manager, Patient Education
UPMC
Check out the incredible speaker line-up to see who will be joining Connie.
Download The Latest AgendaPatient Experience Strategy & Design
Thursday, May 12th, 2016
15:00 Case Study Revolution: Patient Education: Chaos To Strategy In 24 Months
Patient education offers a significant opportunity to engage patients, with the ultimate goal of improving health outcomes. We are pleased to share our journey of the transformation of a fragmented education program across a 20 hospital system into a more comprehensive unified health library. Faced with eleven different vendors supplying patient education content housed in multiple electronic health record systems, we successfully created a strategy and practical tactics to transform our approach. Ultimately, our patients are better prepared with consistent education messages leading to enhanced self-management skills, improved health outcomes, and potentially reduced hospital readmissions. National best practices for patient education were researched and implemented, transforming our program into a highly functioning and effective patient engagement strategy. Audience participation will focus on attendee’s patient education challenges with discussion of suggested solutions.
Learning Objectives:
• Identify key components of a strategic plan for Patient Education.
• Examine effective teaching strategies to engage patients such as Health Literacy and Teach Back.
• Explore practical steps to transform your patient education program to engage patients more fully.
Learning Objectives:
• Identify key components of a strategic plan for Patient Education.
• Examine effective teaching strategies to engage patients such as Health Literacy and Teach Back.
• Explore practical steps to transform your patient education program to engage patients more fully.