Dale Shaller, MPA

Managing Director
National CAHPS Database

Dale Shaller has devoted over three decades to the design, implementation, and evaluation of health care quality measurement and improvement programs, with a special focus on listening to the voice of the patient and promoting methods for engaging consumers in managing their health and health care. He has served as a member of the Harvard and Yale CAHPS research teams for 15 years, and has directed the national CAHPS Database since its inception in 1998. Mr. Shaller led the technical assistance team on patient experience for the recently concluded 7-year Aligning Forces for Quality program funded by the Robert Wood Johnson Foundation. He is a co-author of The CAHPS Improvement Guide and numerous other publications related to strategies for measuring and improving the patient experience. He has served on many national health care advisory panels and is a frequent writer and presenter on health care quality and patient engagement strategies. He received his B.A. from Kalamazoo College and holds a Master's degree in public affairs from the Humphrey School of Public Affairs at the University of Minnesota.

Check out the incredible speaker line-up to see who will be joining Dale.

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Patient and Employee Engagement

Sunday, June 12th, 2016

14:00 Presentation: Using the CAHPS Database to Identify Ambulatory Patient Experience Improvement Opportunities

The national CAHPS Database is a public repository of CAHPS data offered as a free service by the U.S. Agency for Healthcare Research and Quality (AHRQ) to support comparisons of CAHPS survey results. The CAHPS Database compiles both CAHPS Health Plan and Clinician & Group (CG-CAHPS) Survey data. CAHPS survey users voluntarily submit their data to the CAHPS Database and receive access to comparative benchmarking reports through the Online Reporting System that displays overall, regional, and other benchmarks on a public website. Organizations that contribute data receive access to a password-protected portion of the website where they can generate custom reports for their practices, including a statistical comparison to the overall database average.

Learning Objectives:

• Learn how to use the national CAHPS Database as a free resource to identify patient experience improvement opportunities
• Understand the benefits and features of the CAHPS Database
• Explore examples of how the CAHPS Database has been used by health systems and medical practices to support improvement