David Betts

David is a Principal in Deloitte Consulting’s Life Sciences and Health Care practice.  He leads Deloitte Consulting’s Customer Transformation initiatives for the healthcare provider sector where his work focuses on assisting clients to create a more patient-centric, consumer-oriented healthcare delivery system. David has served in a leadership role on a number of large, complex transformational engagements with large integrated delivery systems, Academic Medical Centers, retailers, technology companies and national and regional health systems.

David is the co-author of The Patient Experience: Strategies & Approaches for Providers to Achieve and Maintain a Competitive Advantage and Are You Ready to Be Ready (for Reform)?. He has also been published on the Center for Health Solutions Blog on the topic of Patient Experience improvement.  In addition to these publications, David is also a contributing writer to:

•    The Quest for Value in Healthcare: A Place for Consumers
•    Going Vertical: Post-Acute Care as an Opportunity for Growth
•    Shared Services for Hospitals: It’s Your Turn. 

In addition to providing consulting services to large integrated healthcare delivery systems, academic medical centers, community and surgical hospitals, David leads Deloitte Consulting’s thought leadership and eminence development initiatives for the health care provider sector and is a noted speaker having presented at Healthcare Financial Management Association’s (HFMA) Annual National Institute, HIMSS2010 (on Patient Experience), Premier, Inc.’s Supply Chain Collaborative Breakthrough Series and numerous regional HFMA Conferences across the country.

David is a graduate of Leadership Pittsburgh Inc.’s Leadership Development Initiative and holds a B.A. from the University of California, a Master's degree from the University of Texas at Austin and an M.B.A. from Carnegie Mellon University's Tepper School of Business in Strategy, Finance and Quantitative Analysis. He also sits on the Board of Directors for the Keystone Chapter of the National Multiple Sclerosis Society and is on the Board of Directors for The Children’s Home in Pittsburgh.