Dorothy Sisneros, MS, MBA

Senior Client Services Vice President
Language of Caring

Dorothy Sisneros brings over 25 years of experience as an executive coach, organization development consultant and a speaker for several private and public sector organizations. A Partner at Language of Caring®, Dorothy currently leads the Client Services and Implementation Team – training and supporting the coaches who support clients of both the Language of Caring for Staff and Language of Caring for Physicians programs. Dorothy is adept at moving people and ideas to excellence, focusing teams to meet their goals and transforming complex ideas and processes into positive outcomes. She knows the power of effective teams in the workplace and she is astute at guiding leaders to engage the wisdom of employees and foster accountability. Dorothy received her M.S. from the University of Wisconsin-LaCrosse, a M.B.A. from the University of Phoenix and B.S. in Education from the University of Arizona.

Check out the incredible speaker line-up to see who will be joining Dorothy.

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Patient Experience Strategy & Design

Thursday, May 12th, 2016

12:00 Deep Dive Workshop D: The Words We Use To Transform The Patient Experience

The words we use to advance our patient experience strategies have a powerful impact on our aspirations, team engagement and our results. Language has the power to shift the conversation and is a key ingredient in transforming the patient, family and care team

experience. In this session, you will find keywords that propel your patient experience conversations, instead of limiting your capacity for breakthroughs. You will also identify concrete language skills and words that enable employees and physicians to build relationships quickly and strengthen engagement and partnership and communicate with empathy and compassion to reduce patient and family anxiety and suffering. Participants will come away with strategies for engaging the entire healthcare team in choosing and using language that elevates the patient experience to a breakthrough level.