Gautam Mahtani

Founder and CEO
Care Experience

Gautam is a LoyaltyStrategist and Entrepreneur with businesses in the United States, Gibraltar andSouth East Asia. He is the Co-Founder and Managing Partner of Customer FeedbackSystems LP (CFS North America), a global provider of technology-driven customerexperience Programs for healthcare, financial institutions, retailers, andother service-focused industries. Gautam’sdrive for helping others to build a deeper relationship with customers has ledhim to become a Net Promoter Certified Associate. His passion lies in integrating real world loyalty principlesand philosophies into organization’s sales and service cultures. In partnership with Jagdish M.Chanrai, Director of the Kewalram Chanrai Group, Gautam established CFS Asia in Singaporein 2002. In addition,Gautam serves on the Board of Directors of Customer Feedback Systems(Singapore_ Pte Ltd, Customer Feedback Systems (Malaysia) Sdn Bhd, CustomerFeedback Systems (Texas) LP, and Kemchans (Gibraltar) Ltd.

Check out the incredible speaker line-up to see who will be joining Gautam.

Download The Latest Agenda

Patient and Employee Engagement

Sunday, June 12th, 2016

14:20 Presentation: The Next Decade Of Innovation In The Patient Experience

The way that we communicate is changing. Studies have shown that over 40% of the patient population access health related consumer reviews on social media. While patients are taking their health communication online, is your facility equipped to listen?

Outcomes:
• Pricing transparency forces increased focus on high quality patient experience
• The untapped potential of health care APIs
• Sophisticated patient journey mapping for clinical outcomes
• Traditional surveys replaced by frictionless feedback and social
• Predictive and directional analytics around unstructured data