Kathy Denton

Associate Director, Patient Experience
MD Anderson Cancer Center

Kathy Denton has been a facilitator and leader of change and performance improvement for over 25 years in both the private and public sectors. The last 18 years she has been at MD Anderson Cancer Center, with the last four years focusing on improving the patient experience. She has been instrumental in the development of the Patient Experience Program at MD Anderson Cancer Center. She has a Six Sigma Black Belt; is a Certified Manager of Quality and Organizational Excellence and is a Certified Professional for Healthcare Quality. She also serves on the Texas A&M University - College of Education and Human Development - Advisory Board.

Check out the incredible speaker line-up to see who will be joining Kathy.

Download The Latest Agenda

Patient Experience Strategy & Design

Thursday, May 12th, 2016

16:20 PX Leaders Roundtable Discussions

Topics:
1. How identification can impact patient safety, patient experience and transitions of care
Moderators: Peter D. Costantino, MD, FACS, Co-Founder, CIT, Executive Director & Senior Vice President, The New York
Head & Neck Institute and The Otolaryngology-Head & Neck Surgery Service Line of North Shore-LIJ Health System
Moderator:Ted Danhauser, Head of Pharma/Healthcare & Partner Management North America and APAC, Division, Intelligent Things,
SMARTRAC
2. Driving diversity and cultural competence for improved patient experience
Moderator: Lara Burnside, Chief Patient Experience Officer, JPS Health Network
3. LEAN Models and Methodologies
Moderator: Susan Ritter, Administrative Director, UCSF Health Experience, UCSF Medical Center/UCSF Benioff Children’s Hospital
4. Sustaining your patient and family advisory council
Moderator: Kathy Denton, PhD, CMQ/OE, SSBB, CPHQ, Associate Director of Patient Experience, MD Anderson Cancer
Center
5. Volunteer services—why it’s a win-win
Moderator: Virgie Mosley, Patient Experience Manager, UCLA Health
6. Identifying, addressing and preventing staff burn out
Moderator: Kathy Boswell, Director Patient Experience and Community Wellness, Baptist Health System
7. Adventures in Operationalizing Your Patient Journey Map
Moderators: Joan Melgaard, Founder, Writer, Chief Experience Strategist, Ethnopraxis
Jean Marie Johnson, Writer, Facilitator, and Senior Experience Strategist, Ethnopraxis
8. From Disconnected to Prescriptive: How to Assess and Evolve Organizational Patient Communication
Moderator: Robert Dudzinski. Pharm. D., Executive Vice President, West Corporation
9. Topic Pending
Moderator: Peter Edelstein, MD, FACS, FASCRS, Chief Medical Officer, Elsevier Clinical Solutions
10. Delivering a Best-in-Class Patient Experience that Rivals the Consumer Experience in Other Industries
Moderator:
Tara Becker, VP Healthcare Client Strategy, White Rhino