Kristin Leitch

Application Specialist
Carolinas Healthcare System

Check out the incredible speaker line-up to see who will be joining Kristin.

Download The Latest Agenda

Patient Experience Innovation And Technology

Tuesday, July 12th, 2016

09:50 Panel: The Intersection of Digital Experience And Traditional PX—Where Does Technology Enhance Vs. Detract?

As patient expectations shift and innovative technology becomes more accessible, it’s becoming increasingly important to provide digital tools to improve patient engagement, provide self service and assist providers, but how can you ensure that this technology does not interfere with the experience and the human element?
Panelists will discuss:
Examples of digital tools that are improving patient experience and outcomes
• How to train clinicians and staff to use the tools in a way that does not interfere with critical face time with patients
• How to encourage patient engagement and adoption of new tools
• Examples of digital in the care setting that detracted from the patient experience and what could be done differently

12:15 Presentation: Digital Health Innovations To Optimize Patient Access

Learn how Carolinas HealthCare System uses mobile technology to provide patients and caregivers with the tools they need to better manage their health, particularly those managing chronic diseases and conditions. Carolinas HealthCare has developed
mobile technology that links caregivers, patients, and their electronic records in a manner that makes it easy for all.
Learn how:
• Design thinking was applied to the product development
• Process
• Mobile technology in patients’ hands improves care