Lara Burnside

Chief Patient Experience Officer
JPS Health Network

Lara has been a healthcare professional for twenty years. She works with all levels of hospital leadership implementing processes and systems to create a great experience for patients, physicians, and employees. Lara is currently the Chief Patient Experience Officer at JPS Health Network in Ft. Worth, Texas.

Lara spent 10 years working for a large healthcare consulting firm focused on service and operational excellence. As a consultant, Lara worked with thousands of hospital leaders and physicians at over 150 health care organizations. Her concentration on employee engagement, patient experience, and creating a culture of service has led to organizations achieving their highest outcomes in service, quality, finance, human resources, and growth. Lara has experience with large for-profit and not-for-profit health care systems, academic medical centers, and small rural hospitals.

Lara has a Bachelor’s Degree in Communications/Public Relations and is currently enrolled in the MHA program at the University of Cincinnati. She is also the author of a book titled, Believe in the Journey of Your Dreams.

Check out the incredible speaker line-up to see who will be joining Lara.

Download The Latest Agenda

Patient Experience Strategy & Design

Thursday, May 12th, 2016

16:20 PX Leaders Roundtable Discussions

Topics:
1. How identification can impact patient safety, patient experience and transitions of care
Moderators: Peter D. Costantino, MD, FACS, Co-Founder, CIT, Executive Director & Senior Vice President, The New York
Head & Neck Institute and The Otolaryngology-Head & Neck Surgery Service Line of North Shore-LIJ Health System
Moderator:Ted Danhauser, Head of Pharma/Healthcare & Partner Management North America and APAC, Division, Intelligent Things,
SMARTRAC
2. Driving diversity and cultural competence for improved patient experience
Moderator: Lara Burnside, Chief Patient Experience Officer, JPS Health Network
3. LEAN Models and Methodologies
Moderator: Susan Ritter, Administrative Director, UCSF Health Experience, UCSF Medical Center/UCSF Benioff Children’s Hospital
4. Sustaining your patient and family advisory council
Moderator: Kathy Denton, PhD, CMQ/OE, SSBB, CPHQ, Associate Director of Patient Experience, MD Anderson Cancer
Center
5. Volunteer services—why it’s a win-win
Moderator: Virgie Mosley, Patient Experience Manager, UCLA Health
6. Identifying, addressing and preventing staff burn out
Moderator: Kathy Boswell, Director Patient Experience and Community Wellness, Baptist Health System
7. Adventures in Operationalizing Your Patient Journey Map
Moderators: Joan Melgaard, Founder, Writer, Chief Experience Strategist, Ethnopraxis
Jean Marie Johnson, Writer, Facilitator, and Senior Experience Strategist, Ethnopraxis
8. From Disconnected to Prescriptive: How to Assess and Evolve Organizational Patient Communication
Moderator: Robert Dudzinski. Pharm. D., Executive Vice President, West Corporation
9. Topic Pending
Moderator: Peter Edelstein, MD, FACS, FASCRS, Chief Medical Officer, Elsevier Clinical Solutions
10. Delivering a Best-in-Class Patient Experience that Rivals the Consumer Experience in Other Industries
Moderator:
Tara Becker, VP Healthcare Client Strategy, White Rhino

Patient and Employee Engagement

Sunday, June 12th, 2016

09:25 Keynote: Patient Experience And Diversity: Serving The Many Faces Of Healthcare

Creating an environment focused on greater cultural competence will improve the interactions between
patients and the hospital team. Not only will the overall experience for patients and families become better, but quality outcomes can also improve.
Outcomes for the session:
• Acquire ways to engage with patients and families in a patient-centered way
• Discover tools to identify patient preferences as it relates to cultural preferences
• Learn the importance of creating diversity curiosity in your workforce to serve patients in a meaningful way
• Discover the importance of using technology to support language services