Lori Kondas

Senior Director, Patient Experience
Cleveland Clinic

Check out the incredible speaker line-up to see who will be joining Lori.

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Patient and Employee Engagement

Sunday, June 12th, 2016

09:45 Keynote: Creating A Culture of Accountability

A patient experience program will go nowhere without ensuring that everyone in the organization is held accountable. In this session, participants will:

• Review the importance of Leadership engagement

• Discuss how to involve, connect and engage front-line caregivers

• Identify opportunities to build accountability

• Understand impact of transparency