Michael Bennick, MD

Medical Director of Patient Experience, Associate Chief of Medicine
Yale New Haven Hospital

Check out the incredible speaker line-up to see who will be joining Michael.

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Patient Experience Innovation And Technology

Tuesday, July 12th, 2016

11:00 Co-Presentation & Discussion: Insights Into Empathy Through Live Emotion Gathering

People love to share their opinions on just about everything. Obtaining people’s opinions is in essence an exercise in emotion gathering. In the world of live everything, why not practice true empathy served real-time at the moment of emotion.
Learn how Yale New Haven Hospital implemented live emotion gathering and enabled speed, ease, insight, culture, and true empathy resulting in 80% patient response rates and improvement in key performance metrics.