Natalie Hagerty

Facilities Planning Director
The Children's Hospital of Philadelphia

Natalie Miovski Hagerty AIA, LEED AP, EDAC, SSGBC is the Director of Facilities Planning for The Children’s Hospital of Philadelphia. Prior to this role, she was the National Director of Healthcare for EwingCole and led large scale healthcare projects for Geisinger Health System, Penn Medicine and Tenet Healthcare. She believes that the advancement in healthcare design can only be achieved when the environment is supportive of a desired clinical operation and patient/family experience. Using process improvement techniques and evidenced based design research, she collaborates with a multi-disciplinary team including clinicians and administrators to increase safety, outcomes and improve the patient and family experience.

Check out the incredible speaker line-up to see who will be joining Natalie.

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Patient Experience Strategy & Design

Thursday, May 12th, 2016

15:00 Case Study Revolution: Bridging The Facilities And Family Relations Gap

With a focus on improving the family and patient experience, The Children’s Hospital of Philadelphia created a dedicated Facilities/Family Relations workgroup which is unique to most children’s hospitals. This presentation will identify ways that a facilities and hospitality partnership can improve patient experience. The Facilities/Family Relations workgroup is dedicated to working with multiple departments to insure that the family and patient experience is smooth throughout the patient’s entire experience at CHOP. The workgroup has launched several work streams including a new wayfinding/theming initiative, a family hospitality center, refocusing of the public spaces, developing on-stage/off stage staff spaces and a full community and staff communication plan. We have been able to improve the family and patient experience through design improvements, without a new physical space. Audience participants will work in groups to develop solutions to facilities-related challenges at their own organizations.
Learning Objectives:
· Identify ways that a facilities hospitality partnership can improve patient experience
· Learn tips to improve an existing facility and experience without building new or breaking the bank
· Prioritize the greatest family impact with short, mid and long term initiatives
· Learn tools to evaluate the impact of the environment on family hospitality