Paul D’Alessandro

Partner, Sales, Marketing and Customer Experience Practice Lead
PwC

Check out the incredible speaker line-up to see who will be joining Paul.

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Patient and Employee Engagement

Sunday, June 12th, 2016

12:00 Panel: Coaching Models And The Characteristics Of A Good Coach

Every organization approaches patient experience coaching a little bit differently, but across the board, it’s becoming increasingly important to make sure that healthcare providers receive proper coaching to uncover how small changes can have a major impact on the patient experience. In this panel, hear different examples of coaching models and discuss:
• What makes a good coach
• How to operationalize the coaching efforts
• Which models are working and what’s falling out of favor