R J Salus

Patient Experience Director
El Camino Hospital

RJ Salus is the Director of Patient Experience at El Camino Hospital. He is responsible for strategy and daily operations of several programs including spiritual care, healing arts, auxiliary, patient experience (patient relations), and translation services. RJ joined El Camino Hospital in 2014 after nine years of serving in various patient experience and quality management positions at Scripps Health. Prior to Scripps Health, he worked for several healthcare facilities in San Diego, California. RJ earned a bachelor’s degree in psychology from the University of Wisconsin – Madison and his master’s degrees in public health and social work from San Diego State University. RJ is a board member of Pathways Home Health and Hospice.

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Patient and Employee Engagement

Sunday, June 12th, 2016

14:40 Case Study Revolution: Creating A Robust Feedback System And Integrating The Voice Of Patients And Families

This presentation will cover the integration of different types of feedback systems, including real-time, predictive analytics, rounding software, interactive television, complaints, social media, and post discharge survey data. Generating meaningful input into your organization can greatly influence and nurture patient experience efforts and the culture of the organization, but it only pays dividends if it is integrated in the right ways.
This talk will uncover and discuss the following challenges:
• A mountain of feedback, now what do you do with it?
• How do you focus efforts in the right place at the right time and effectively track responsiveness to concerns in real-time?