Rebecca Zuccarelli

Rebecca Zuccarelli is the Chief Patient Experience Officer at Tampa General Hospital, a new role that was recently created as the result of the Board and Senior Leadership’s desire to become a top performing hospital in the patient experience.
Rebecca was formerly the Senior Director for Service Excellence for the Johns Hopkins Health System a 6 hospital system headquartered in Baltimore, MD.  In this role, which she has held since 2006, Rebecca was responsible for measuring and improving patient satisfaction and leading the effort to create a more patient and family centered environment throughout the Johns Hopkins Health System.  During her tenure at Hopkins, inpatient satisfaction at The Johns Hopkins Hospital has improved from the bottom to the top quartile.
Before joining Hopkins, Rebecca served in various positions at OhioHealth an 8 hospital system in  Columbus Ohio including, System Vice President of Customer Service and Vice President of Post Acute Services.  Rebecca began her administrative career over 25 years ago at Summa Health System in Akron, Ohio in a role in quality management and medical staff services.
Rebecca received her Bachelor of Science degree in Physical Therapy and her Master of Public Health in Health Administration from the University of Pittsburgh in Pittsburgh, Pennsylvania. She has authored several publications regarding customer service and patient relations and has spoken at numerous conferences regarding improving patient satisfaction in hospitals.