Renee Jones

Renee Jones is the Director of Patient Experience for The James Cancer Hospital and Richard Solove Research Institute at The Ohio State University Wexner Medical Center where she leads efforts to exceed patient expectations and provide the best patient experience.  In her role, Renee is responsible for providing patient feedback and coaching to physicians and staff; tracking and trending feedback for improvement, partnering with Quality on process improvement initiatives and managing the staff recognition program. She is also responsible for overseeing a team of patient experience professionals and 500+ adult and student volunteers whose interpersonal skills have a positive impact on the patient experience. Renee has over 25 years’ experience in Customer Service and is a DDI Certified trainer.  In her spare time, Renee enjoys spending time with family and cheering for the OSU BUCKEYES!