Rick Evans

SVP and Chief Experience Officer
New York Presbyterian Hospital

Rick Evans is the Senior Vice-President and Chief Experience Officer for the NewYork-Presbyterian Hospital and Health System, where he leads the organization’s comprehensive effort to improve the patient and family experience.

Previously, he served as Chief Experience Officer at the Massachusetts General Hospital in Boston, MA where he implemented programs that helped MGH achieve some of the highest patient satisfaction ratings of any academic medical center in the country. He also helped to build the organization’s new Referral Management Office, and oversaw the MGH Physician Leadership and Visitor Education Programs.

Over the last 17 years, Rick has held senior leadership positions in healthcare including serving as the Vice-President of Support Services and Patient Centered Care for NewYork-Presbyterian Hospital, the Vice-President of Mission Services for the Bon Secours and Canterbury Partnership for Care in Hudson County, New Jersey and also as Director of the St. Francis Hospital Foundation in Wilmington, Delaware.

Rick is a recognized national expert on patient experience and engagement and is a sought after speaker at events focusing on this important aspect of healthcare.

Rick holds a Masters Degree in Theology from Christ the King Seminary in East Aurora, NY and a Bachelor’s Degree in Philosophy from Wadhams Hall Seminary College in Ogdensburg, NY.

Check out the incredible speaker line-up to see who will be joining Rick.

Download The Latest Agenda

Patient and Employee Engagement

Sunday, June 12th, 2016

11:10 Chief Patient Experience Officer Fireside Chat

Join us for a candid discussion where you’ll hear how two CXO’s come into a new organization and assess what approach is needed for improvement. Hear their thoughts on:
• Assessing a new organization’s culture
• Dispelling organizational myths and beliefs about service and patients
• Identifying early adopters, allies and resistors
• The importance of having a defined PX strategy and some essential elements of that strategy
• How to maintain focus in complicated environments and work the strategy
• How to work together to assure that he right things are measured and reported in the current public reporting environment

16:10 Invite Only CXO Think Tank

As a patient experience executive, it is your responsibility to prioritize patient experience initiatives and promote a patient-centric value proposition throughout your organization. This is your opportunity to gain honest feedback, debate strategic ideas and share high level insights in a closed door forum.