Next Generation Patient Experience 2016 (past event)
November 29 - December 01, 2016
1.888.482.6012
Sandra Myerson
SVP & Chief Patient Experience Officer
Mount Sinai Health System
Check out the incredible speaker line-up to see who will be joining Sandra.
Download The Latest AgendaPatient Experience Strategy & Design
Thursday, May 12th, 2016
09:45 Keynote: Creating a System-Wide Patient Experience Strategy: Mount Sinai’s Approach
How do you lead a newly-formed, multifaceted organization, with disparate cultures, capabilities, and resources, from trying “the flavor of the day” approach to improving the patient experience, to focusing on fundamental, evidence-based approaches that, when done well and consistently, will result in the desired outcomes?
Learning objectives:
At the end of this session, participants will be able to articulate how one organization
• Defined Six Key Strategies to improve the Patient Experience goals
• Supports leaders, physicians, managers, and frontline staff across the organization to develop necessary competencies
Learning objectives:
At the end of this session, participants will be able to articulate how one organization
• Defined Six Key Strategies to improve the Patient Experience goals
• Supports leaders, physicians, managers, and frontline staff across the organization to develop necessary competencies