Sean Rodriguez

Learn about the an operating system framework used in one of the nations largest academic medical centers that purposefully aligns its high reliability model with its vision of being a national leader in the patient experience. See how the organization rolled out this system making intentional connections to several key strategies that focus on quality & safety, professional resiliency, and building a culture that is focused on positive outcomes. Also covered is a balanced approach to a comprehensive patient experience strategy.

During this session participants will learn Barnes-Jewish Hospital's:

• Methods, systems and tools for bringing its mission, vision and values into the fabrics of it daily operations
• How the BJH team selects, standardizes and organizes system-wide operational models and best practices from a high reliability perspective
• The significance of professional resiliency and developing a culture gratitude and the role of these key strategies on both the patient experience and highly reliable outcomes