Sunitha Sastry, MPH

Director, Experience Improvement & Innovation, Discharge Care Call Center P
The University of Chicago Medicine

Healthcare professional with over 15 years experience in health care consulting and academic medical centers, guiding organization-wide strategic, operational and patient experience improvement initiatives. Significant knowledge in process improvement efforts as a LEAN transformational facilitator and six sigma, PDCA process improvement initiatives, change management, as well as experience in dashboard development, and patient experience and engagement mapping sessions. Sunitha completed her Bachelor of Arts at The University of Michigan-Ann Arbor and her Masters in Public Health, dual concentration in Health Care Administration and Biostatistics/Epidemiology, at Boston University.

Check out the incredible speaker line-up to see who will be joining Sunitha.

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Patient Experience Strategy & Design

Thursday, May 12th, 2016

14:00 Deep Dive Workshop E: Creating a High Reliability Experience through Patient Journey Value Mapping

The University of Chicago Medicine Patient Experience and Engagement Program developed and deployed an advanced methodology to Lean Value Stream Mapping that intentionally integrates the patient experience called Patient Journey Value Mapping (PJVM). PJVM has demonstrated success in identifying improvement opportunities and integrating an appreciative inquiry model, all of which centers around elements of operational, care perceptions, behaviors, communication, and physical environment concepts at each patient / family touchpoint. This approach has proven to identify an ideal state for creating a high reliability institution based on direct patient and family feedback.

Participants will learn:
• The benefit of Patient Journey Value Mapping (PJVM) integrating the patient voice in improvement methodologies
• How to conduct a PJVM session
• Methods to operationalize the defined future state
• The tactical tools necessary to translate this practice into your institution