Thomas G. Howell, MD

Medical Director for Patient Experience, Con-OB GYN,
Mayo Clinic Health System

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Patient Experience Strategy & Design

Thursday, May 12th, 2016

10:40 Deep Dive Workshop A: Physician Burn Out Study—What You Need To Know

A presentation about where we are in Patient Experience, How it interfaces with the current Burnout crisis. Motivational frameworks will be discussed. Some key thoughts to use to reconnect with our true motivation and purpose in medicine will be discussed. This should allow physicians to have more resiliency, and leaders to provide an authentic reason why we should all strive to improve patient experience.

Learning objectives;
• Be able to discuss differences in the concepts of satisfaction vs Experience, as well as Patient and Physicians perceptions of Quality
• Understand and acknowledge some of the core causes of Burnout
• Discuss motivational frameworks and Intrinsic vs Extrinsic Motivators
• Provide a “connect to purpose and Motivation” idea that can be used by physicians, advanced practice providers, and leaders